Return Policy
If for any reason you are unhappy with your purchase from TheseFloors.com, the following terms and conditions apply to proceeding with a return.
Please fill out our 'Request a Return' form found below within 14 days of receiving the order. 14 days after the date of delivery, the order is considered closed and a return cannot be authorized.
Items must be returned in new and unused condition. Credit will not be issued for any opened merchandise.
- Please allow 24 hours for internal processing of credit card refunds.
- Please allow 48 hours for processing check and money order refunds.
Report Damaged or Missing Products
We carefully select all carriers that transport our products to customers. However, we do understand that items occasionally get damaged or go missing while in transit. Following your purchase, we always advise that you check your order for accuracy. Upon arrival, it is your responsibility to ensure that all of the information included in your order is correct. Verify your order by completing the following steps:
- Visually inspect the boxes for damage.
- Count the items in the order to ensure that all items have been received.
- Notate any damages or loss on the Delivery receipt.